Get Excited About Tax Season for a Change – Tax Giant Jackson Hewitt Now Hiring Remote Client Care Reps

work from home jobs


by Chris Durst          Dec. 3, 2020

Jackson Hewitt, the tax-prep company, is looking for seasonal (up to 6 months) Client Care Representatives.

This job involves helping their clients and potential clients via phone calls or web chats.

The pay isn’t stated, though online reviews say it’s about $12/hr. But that’s not official.

No state hiring exclusions are posted in their job listing!

Here’s what the company has posted about this opportunity:

“At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).

We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.

POSITION SUMMARY
The Client Care Representative 1 position is responsible for providing a world class experience to Jackson Hewitt current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path.

This is a Seasonal Position with a duration up to 6 months.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of executive management.
  • Use available tools, knowledgebase, and communication skills to effectively research and transmit accurate information with a goal of resolving the Client’s reason for contact in one call.
  • Take ownership in assisting, researching, resolving, or escalating Client issues.
  • Must demonstrate excellent grammar, spelling, and punctuation abilities.
  • Verbally de-escalate and handle difficult Client situations.
  • Understand and implement new information and procedures efficiently and professionally.
  • Understand detailed policies and procedures and explain these to the Client in a manner which is easily understood.
  • Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact.
  • Accept and implement Quality and Performance Management Coaching / Feedback.
  • Handle and hold secure confidential and sensitive Client information.
  • Diligently and accurately document Client records and cases.
  • May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiatives.

EDUCATION AND EXPERIENCE

  • High School Diploma or GED required.
  • Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools and applications, center reporting tools and technologies.
  • 1 to 2 years of relevant Contact Center experience.
  • Proficiency with learning new technology and system applications.
  • Excellent computer navigation and data entry skills Strong communication skills and solutions orientated Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation.
  • Bi Lingual Spanish a plus.

PHYSICAL DEMAND AND WORK EFFORT

  • Work from Home PC and Network must meet or exceed Minimum Specifications to all Contact Center Applications.
  • Keying / typing, sitting, standing, walking.
  • Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in a
  • Work at Home Contact Center environment.
  • Compliance with company attendance standards.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • FLSA status: Seasonal, Hourly, Non-Exempt.”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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