Help with Background Checks, $16.50/Hr., Funds for Home Office and Internet

work from home

By Mike Haaren, Co-Founder, Rat Race Rebellion – July 6, 2021

Equipment Provided – $16.50/Hr. – Funds for Home Office & Internet – No State Hiring Restrictions Mentioned – Employee Status – No College Required – Benefits

Inflection’s GoodHire division provides background checks for more than 80,000 companies. They continue to recruit full-time Candidate Support Agents to help with pre-employment background screening via phone, email, and chat. Paid virtual training included.

Pay is listed at $16.50/hr. Stock options are also included. No college required.

The benefits package includes medical/dental coverage, 401K, and life insurance.

Here’s what the company has to say about the job:

GoodHire, our primary line of business, is a top-rated provider of background checks, serving more than 80,000 organizations of all sizes. The company is growing rapidly, and our Customer Support team is growing with it. As a GoodHire Organization Support Agent, you’ll play a vital role in delivering a great customer experience via phone, email, and chat to people who order background checks on behalf of their organizations. You’ll support the organization’s customers through the entire background check process: from when the background check is ordered to when the background check completes and everything in between.
This is a full-time work-from-home opportunity with exceptional benefits. The base pay is $16.50/hr. and you will also receive stock options or shares so that you have an ownership stake in our company.  In addition, the first 4 weeks are paid, virtual, on-the-job training from your home office!
Job Duties:
Our Customer Support Agents quickly adapt to the candidate’s needs to deliver a world-class support experience through creative problem solving and a deep knowledge of how GoodHire background screens work.

In this role you will get to:

    • Assist candidates in resolving issues through phone and emailing effectively
    • Answer how-to questions and help candidates navigate a variety of tools within GoodHire
    • Show composure, resilience, and flexibility as our candidate needs expand
    • Collaborate with internal teams and account owners to identify existing candidate opportunities to use self-help to solve issues and answer questions
    • Diagnose problems and advocate for our candidates by engaging with our product and engineering teams

We are looking for people who:

    • Care deeply, genuinely, and passionately about providing a world-class customer experience
    • Are naturally empathetic and articulate their thoughts well
    • Have a clear, professional, and informative communication style
    • Find creative problem solving fulfilling & challenging
    • Are self-motivated & eager to learn
    • Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
    • Are open to learning and practicing new processes, communicating new ideas, and committing to the best end result

Job requirements:

    • 2 plus years of proven customer support work experience
    • Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support
    • Proficient with the Internet and keyboarding skills with a minimum typing speed of 40 WPM
    • Ability to multitask, organize, and prioritize in a fast-paced environment
    • Ability to communicate effectively via phone by utilizing active listening skills combined with clear communication to both customers and data providers
    • Ability to communicate effectively via email while using proper grammar and punctuation
    • Ability to effectively provide verbal technical support and troubleshooting
    • Ability to maintain standards of adherence and metric goals

Experience preferred:

    • Some experience in background check industry, human resources, banking, government or insurance environments with customer interaction
    • Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs
    • Experience providing customer support via email and voice channels
    • Ability to multitask in a fast-paced environment
    • Direct work experience in dealing with challenging customers and delivering complex messages that address company needs
    • Identifying and building process efficiencies
    • Experience with being held accountable to metrics and maintaining a high standard of work

Work from home requirements:

    • Designated workspace free from noise and other distractions
    • Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed required for family households)
    • Inflection will provide the computer, monitors, keyboard, and mouse
    • Inflection will subsidize a portion of your Internet expense
    • Ability to set up
    • Inflection provided computer equipment and connect it to the Internet via ethernet cable preferred

Inflection benefits and perks:

      • Competitive compensation, including stock options
      • Comprehensive benefits package including medical/dental coverage, 401K, and life insurance
      • Track record of promoting and hiring internallyFast-paced environment with significant opportunities for impact
      • Learning & Development funds to enhance and learn new skillsDiversity and Inclusion program
      • Three paid days per year to volunteer with nonprofit organizations of your choosing
      • Ability to dress casually and work from the comfort of your home
      • Stipend for home Internet and office furniture needs

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