by Chris Durst July 16, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Allegion, a global provider of security products and solutions, has posted a Remote Residential Support Representative job to their careers page.
In this role, you would drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. Your communications with customers would happen via inbound and outbound calls, and may also take place on the company’s digital channels as needed.
Applicants should have at least a high school diploma or GED; 3 years of customer service experience; the ability to type 55 wpm, corrected speed; strong written and verbal communication skills, with proper grammar and punctuation knowledge; working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications; and the ability to multi-task.
The posted pay rate is $32,900-$66,900 per year, and the company offers a comprehensive benefits package.
Following are excerpts from the Remote Residential Support Representative job posting:
Are you looking for an opportunity to work in a fast-paced company that does meaningful work? Are you looking for a company that offers competitive pay and opportunities for growth and advancement? If so, we may be the company for you. We are Allegion and we help keep people safe and secure wherever they live, play, and work through our innovative products.
We are looking for people with technical or mechanical aptitude that enjoy learning new things, solving problems, and are passionate about helping others to join our Residential Support team!
As a Residential Support Representative, you are a crucial part of the Allegion team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role will portray a positive image for the company by providing superior customer service, accurately addressing all customer inquiries professionally and courteously, and acting as a customer advocate to continually improve customer satisfaction.
What You Will Do:
- Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to provide support via our digital channels as needed.
- Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME’s as needed.
- Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
- Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
- Build trust through complete follow-through on customer commitments.
Education and Development
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
- Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
Performance and Values
- Adhere to processes and maintain a high quality of performance.
- Participate in team activities and engage with fellow Allegion team members positively and respectfully.
- Meet set goals and metric expectations consistently.
- Support Allegion’s values and mission to create a customer-centric culture.
Qualifications:
- Minimum 3 years of customer service experience preferred.
- An HS Diploma or GED is required; an associate’s degree is preferred.
- Ability to type 55 wpm, corrected speed.
- 1+ years’ experience handling high-volume inquiries.
- Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
- Knowledge of and the ability to perform basic computer skills.
- Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
- Familiarity with and/or comfort in using smart device applications is preferred.
- Ability to multi-task, prioritize, and manage time efficiently.
- Ability to identify recurring customer issues.
- Ability to develop cross-functional, professional working relationships.
- Availability to work Monday to Friday from 8AM-4:30PM or 9AM-5:30PM EST
What You’ll Get from Us – Compensation & Benefits:
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expected Base Salary Range: $32,900 to $66,900. The actual compensation will be determined based on experience and other factors permitted by law.
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- Competitive Paid Time Off.
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
- Life Insurance – Term life coverage with the option to purchase supplemental coverage .
- Tuition Reimbursement .
- Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards.
- Employee Discounts through Perks at Work .
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Residential Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
