Justworks Overnight Customer Support Advocate Remote Job

by Rat Race Rebellion February 10, 2026

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Justworks is a dynamic company dedicated to helping businesses thrive by solving HR challenges and simplifying operations.

With a focus on innovation and data-driven solutions, the company provides a supportive environment where employees can learn and grow alongside industry leaders.

The core purpose of the Overnight Customer Support Advocate role is to manage and resolve customer inquiries related payroll, benefits, and compliance issues. This position requires a proactive approach to problem-solving, ensuring a positive customer experience through effective communication.

The overnight shift schedule from Sunday-Wednesday 10pm-9am EST allows for a unique work-life balance, making it an attractive option for those seeking non-traditional hours.

The following contains details excerpted from the Overnight Customer Support Advocate (remote) job posting:

This role involves managing customer inquiries and providing expert-level support.

Responsibilities

Manage inbound inquiries via phone, email, or chat.
Provide expert support for Justworks’ products and services.
Assist with benefits eligibility and enrollment.
Resolve payroll and tax-related inquiries.
Maintain and update customer cases in CRM.

Relevant Experience & Skills

Minimum of 4 years in customer service, preferably in B2B SaaS.
Strong communication skills with attention to detail.
Ability to simplify complex concepts for customers.
Experience with remote work environments.
Proficiency in a second language is a plus.

Compensation & Benefits

The estimated compensation for this role is $24.20 – $26.62/hr. + equity and paid virtual training.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Overnight Customer Support Advocate (remote) position.

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