by Rat Race Rebellion August 20, 2026
About SmarterDx
SmarterDx is a pioneering company in the healthcare technology sector, focused on enhancing the efficiency of health systems through advanced clinical AI. Founded by physician-data scientists, SmarterDx’s platform is built on clinically-validated EHR data, aimed at optimizing revenue cycles and improving patient care outcomes. The company is committed to making healthcare more accurate, sustainable, and effective.
SmarterDx offers a part-time, remote opportunity for a Client Support Analyst I, working no more than 25 hours per week. Candidates can choose from two shift options: 8AM–12PM ET or 5PM–12AM ET, offering flexibility for those who need a schedule that works around other daytime or evening commitments.
What Your Day Will Look Like
As a Client Support Analyst I, your day will involve being the first point of contact for client inquiries, offering support via email and chat. Responsibilities include troubleshooting technical issues, distinguishing between user errors and system-level problems, and escalating complex issues to the appropriate teams. You will also stay informed about product updates to provide accurate support, ensuring that every client interaction is productive and moves issues toward resolution.
Responsibilities & Expectations
- Initial Contact: Provide support via email and chat
- Relationship Building: Demonstrate empathy and understanding
- Troubleshoot Issues: Resolve application-related problems
- Escalate Complexities: Refer issues to appropriate teams
- Communicate Updates: Keep clients informed throughout
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Skills: Troubleshooting and problem-solving
- Communication: Explain technical concepts clearly
- Remote Tools: Experience with Jira, Zendesk
- Adaptability: Learn new tech quickly
Compensation & Benefits
The compensation for this role is $34.62/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Technical Support,” “Client Service,” and “Healthcare Technology” appear in your past experience if applicable.
- Highlight any specific experience you have with Jira or Zendesk.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.