by Chris Durst Aug. 6, 2025
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Ruggable, a direct-to-consumer e-commerce company that specializes in washable rugs, has posted Remote Customer Care Representative openings to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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In this role, you would communicate with customers via phone, email, and chat. Those communications would involve things like returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.
Applicants should have professional written and verbal communication skills; the ability to resolve inbound phone inquiries with high empathy and customer engagement; proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel); and be a team player. Bonus points if you have experience with e-commerc companies and/or familiarity with Zendesk and Shopify.
The posted pay rate is $17.50/hr. and and they make mention of a benefits package as well.
Hiring in the US – no state exclusions are noted in the job post.
Following are excerpts from the Remote Customer Care Representative job posting:
Ruggable is looking for three (3) new full-time Consumer Care Representatives to join our team! This individual will act as the voice of Ruggable, interacting with our North American customers primarily via phone, email, and chat. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with an engaged team.
What You’ll Do:
- Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone, email, and chat
- Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
- Act as a product expert and maintain high understanding of our website, features, and products
- Communicate with management to escalate problems and recommend resolutions to better our customer experience
What You’ll Need to Have:
Required:
- Professional written and verbal communication
- Ability to resolve inbound phone inquiries with high empathy and customer engagement
- Ability to resolve inbound chat inquiries efficiently and concisely
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
- Must be a team player
- Must be a self starter and multi-tasker, while remaining responsible and detail-oriented
Preferred:
- Experience with e-commerce companies (i.e., websites + apps)
- Familiarity with Zendesk and Shopify
Compensation & Benefits:
- $17.50/hr base salary
- Employer matching (up to 3% of base salary) for company sponsored 401K plan
Expected hours per week: 40
At Ruggable, we offer competitive compensation and benefits packages.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Care Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
