Remote Customer Care Specialist for this Water Company – $19 – $20/Hr. and Benefits

Customer Care Specialist with Quench


by Chris Durst       Apr. 2, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Quench, a company that’s working to eliminate the 500 million plastic bottles used each year, has posted a work from home Customer Care Specialist position to their careers page.

In this role, you’d be providing customer service via phone and through electronic inquiries. So you must be able to multi-task and switch between communication channels quickly and efficiently (email vs. phone).

Pay is listed as $19 – $20/hr. While they aren’t described in detail, the listing does refer to benefits.

No state hiring exclusions are mentioned.

Here’s an excerpt from the Quench job listing:

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico.

Values: 5Cs

  • Culligan as One
  • Customers come first
  • Commitment to Innovation
  • Courage to do what’s right
  • Consistently deliver exceptional results

Essential Functions

  • Provide world-class customer service on every customer contact
  • Field customer inquiries via phone or through electronic inquiries
  • Exceed customer expectations by quickly and accurately resolving customer issues upon presentation or expedite the issues in accordance with established processes
  • Handle and resolve customer complaints
  • Meet/Exceed all position key performance indicators/metrics (KPI’s)
  • Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
  • Mentor and guide other members of the Customer Care team, when needed
  • Maintain regular and reliable attendance


  • Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
  • Must be able to exhibit empathy and understanding over the phone and email
  • Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
  • Ability to communicate clearly and professionally, both verbally and in written correspondence
  • Strong attention to detail.
  • Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
  • Process Compliance: Follows all documented processes & department policies to provide customer support
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus

$19 – $20 an hour

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws.


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