by Kavita Persaud-Robinson Nov. 19, 2025
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MassMutual, a financial services company, has posted a Remote Customer Care Specialist opening to their careers page.
In this role, you would support the company’s career agents by answering inquiries, researching information, resolving issues, and providing accurate, timely service with a strong focus on professionalism and problem-solving.
Applicants should have at least one year of customer service experience, a high school diploma or GED, strong communication skills, the ability to multitask in a fast-paced environment, and be able to pass a non-registered fingerprint background check.
The posted pay rate is $45,000 per year, plus the ability to earn a 5% annual bonus.
The company is hiring from the U.S. (must be available to work shifts within 8am–6pm ET / 7am–5pm CT / 5am–4pm MT).
MassMutual offers comprehensive benefits starting your first day (for those scheduled 20+ hours/week), including medical, dental, life insurance, retirement plans, generous time off, caregiver leave, a Well-Being Wallet, paid volunteer days, and more.
Following are details excerpted from the Remote Customer Care Specialist job posting:
MassMutual is growing and seeking Customer Care Specialists who will answer questions for their career agents while emphasizing knowledge, policy adherence, and strong problem-solving. This role requires accountability, agility, inclusiveness, communication skills, and a willingness to learn.
Hours & Training
- Hours of operation: 8am–6pm ET (7am–5pm CT / 5am–4pm MT)
- Must be willing to work any shift within operating hours
- Monday–Friday; no weekends
- Salary: $45K plus eligibility for a 5% annual bonus
- Seven weeks of paid virtual training
- Mandatory training runs January 19, 2026 – March 6, 2026
Responsibilities
- Serve as the primary service contact for registered representatives
- Conduct research and gather information from appropriate resources
- Identify required actions in alignment with corporate compliance and regulatory requirements
- Provide accurate, prompt, and courteous service across all inquiries
- Build rapport with agencies and manage complex or high-volume needs
- Become a Subject Matter Expert in one or more business lines and expand knowledge over time
- Foster a welcoming environment for differing ideas and perspectives
Minimum Qualifications
- 1+ years of customer service experience
- High School Diploma or GED
- Ability to pass a FINRA-related fingerprint background check
Preferred Qualifications
- 2+ years of customer service experience
- Experience in financial products, hospitality, or retail sales
- Ability to work in a fast-paced, metrics-driven environment
- Proficiency with multitasking and multiple systems
- Experience with Microsoft Office Suite
Compensation & Benefits
SALARY: $45K PLUS ability to earn 5% annual bonus
MassMutual offers a holistic benefits package that includes medical, dental, 401(k), generous vacation time, paid volunteer days, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave, supporting both work-life balance and overall well-being.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Care Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
