by Rat Race Rebellion June 18, 2026
About Epic
Epic is a pioneering digital reading platform designed specifically for children, offering an extensive library of high-quality books and educational resources. Established to ignite a passion for reading among young learners, Epic has become a trusted ally for millions of children, families, and educators globally. By blending technology with storytelling, Epic is redefining how kids engage with reading, making it more personalized, interactive, and accessible.
Epic is currently hiring for a full-time, remote Customer Experience Agent position on a temporary 3-month contract. The role operates within standard business hours from Monday to Friday, 7:00 AM to 4:00 PM EST. This setup offers the flexibility of working from anywhere, ensuring a work-life balance.
What Your Day Will Look Like
As the first point of contact for Epic’s users, your day will involve managing and resolving support tickets via Zendesk. You’ll address inquiries from parents, educators, and administrators, troubleshoot technical issues, and ensure users maximize their experience with Epic’s platform. Collaboration with internal teams to escalate complex issues and suggest process improvements will also be part of your daily routine.
Responsibilities & Expectations
- Respond to Inquiries: Handle emails via Zendesk
- Troubleshoot Issues: Resolve account and billing problems
- Escalate Complex Cases: Forward to internal teams
- Utilize Macros: Ensure consistent support quality
- Collaborate: Suggest improvements for recurring issues
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Platform Experience: Zendesk or similar tools
- Communication Skills: Excellent written abilities
- Problem-Solving: Strong analytical skills
- Attention to Detail: Manage multiple tickets
Compensation & Benefits
The compensation for this role is $20.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Experience Agent,” “Zendesk,” and “remote work” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.