Benefits.
by Chris Durst Updated May 16, 2024
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Whatnot, a platform for sellers that specializes in interactive marketing, has posted a Remote Customer Experience Agent opening to their careers page.
As a remote-first company, Whatnot has team members working from their homes in the US, Canada, UK, Ireland, and Germany.
A platform for sellers who specialize in interactive marketing, the company has posted a Remote Customer Experience Agent opening to their careers page.
In this role, you’d be “tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.”
The posted pay range is $24.04/hr. to $28.85/hr. + benefits + stock options.
No state hiring exclusions are mentioned.
Benefits
Benefits include the usual, but some that are truly exceptional, including:
Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
Care benefits
- $450 monthly allowance on food
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
Here’s an excerpt from the job listing:
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.
We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.
Role
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers / being customer first / serving customers.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor’s degree or college experience preferred.
- Previous start-up experience is a plus.
Compensation
For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + stock options
The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly rate will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of the hourly rate, not benefits (more details below) or equity in the form of stock options.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
- Care benefits
- $450 monthly allowance on food
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Experience Agent Position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
