by Rat Race Rebellion May 11, 2026
About Thuma
Thuma is a bedroom lifestyle brand that specializes in creating high-quality, thoughtfully designed bedroom furnishings. Known for its commitment to craftsmanship and modern convenience, Thuma offers products that enhance the simple pleasures of life. Based in the historic Presidio neighborhood of San Francisco, Thuma has quickly grown to become a beloved brand in the home furnishings industry.
This full-time Customer Experience Associate role offers the flexibility to work remotely, with a schedule that requires availability either from Saturday through Wednesday or Wednesday through Sunday. The position is ideal for individuals in San Francisco or those who prefer remote work, providing a balance between home and office environments.
What Your Day Will Look Like
As a Customer Experience Associate, you will address customer inquiries through various channels such as email, phone, and social media. Your day will involve tracking order statuses, resolving service issues, and coordinating with shipping companies. You’ll collaborate with cross-functional teams to exceed customer expectations and maintain detailed records of customer interactions to identify trends and opportunities for improvement.
Responsibilities & Expectations
- Address Inquiries: Respond promptly via email, phone, social
- Track Orders: Monitor and update order statuses
- Resolve Issues: Coordinate with shipping carriers
- Collaborate Teams: Work with cross-functional groups
- Record Keeping: Maintain detailed interaction logs
Relevant Experience & Skills Required
- Education Requirements: High school diploma or GED
- Communication Skills: Strong verbal and written abilities
- Experience: 1-2 years in customer service
- Platform Knowledge: Familiarity with Shopify, Gladly
- Problem Solving: Inquisitive and proactive nature
Compensation & Benefits
The compensation for this role is $20.00 – $28.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Experience,” “Order Tracking,” and “Problem Solving” appear in your past experience if applicable.
- Highlight any specific experience you have with Shopify or Gladly.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.