Remote Customer Service Representative

by Chris Durst June 20, 2024

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DISA Global Solutions, a safety and compliance solutions provider, has posted a Remote Customer Service Representative job to their careers page.

In this position, you would tasked with onboarding new vendors onto the DISA network. This will require skills with Microsoft Excel, Word, and Outlook, general typing, and also strong communication.

The posted pay range for the Remote Customer Service Representative role is $19.48 – $25.18 per hour, based on geography and skills.

The hours — 11:30am – 8:00pm EST — are perfect for people who prefer a later start to their work day!

The company is hiring from the United States, and no state hiring exclusions are noted.

Following are excerpts from the Remote Customer Service Representative job posting:

DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Job Summary:

On-boarding New Vendors (Clinics) onto DISA Site Network. Performing Site Network Analysis to determine areas for Service Coverage.

Essential Functions:

Manage Site Network per Compliance protocols for Audits, Collector Errors (Fatal Flaws) following DOT Part 40 Regulations including DISA’s Non-Regulated Drug Testing Policies and DISA’s Standards for Service Providers.
Database Maintenance updating Clinic Services, Fees, and Demographic Changes.
Manages and Maintains Clinic Collector Certifications (Drug Testing Services – Urine, BAT, Hair & Oral Fluid), Occupational Medical Licenses (DOT Physicals etc..) and MSA Contracts between DISA & vendors (Clinics).
Assist Internal and External Customers with any Clinic Related Issues meeting Internal SLA Standards and DOT Part 40 Regulations.

Required Knowledge, Skills & Abilities:

Intermediate skill level in Microsoft Office Suite, particularly in Excel, Word & Outlook.
Strong General Typing Skills.
Strong Communication & Customer Service skills.
Strong Multi-tasking skills. Clinic Customer Service Experience.

Educational Requirements:

High school diploma, or equivalent, and two (2) years related work experience.

Work Schedule: 11:30am – 8:00pm EST

Physical demands and Equipment Use:

While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.

Employee must occasionally lift up to fifteen (15) pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices.

Job Pay Range: $19.48 – $25.18

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!