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by Chris Durst May 6, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
eviCore, part of the Cigna family of companies, has posted a Remote Customer Service Representative job to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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Your relationship with eviCore would kick off with a paid 8 week training, that includes live-call participation training.
Following training, you will help manage the benefit needs of inbound callers from start to finish, while delivering excellent patient-provider care. This will involve accepting a daily average of 80-100 inbound calls from Health Plan clients and providers seeking pre-authorization. You will follow a scripted pathway with each caller.
Applicants should have at least a high school diploma or equivalent; intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills; excellent customer focus orientation; and a customer service background is strongly preferred.
The posted pay range is $17.75-$19 per hour.
The company does offer a benefits package that includes medical, vision, dental, and well-being and behavioral health programs, as well as a 401(k) with company match.
Following are excerpts from the Remote Customer Service Representative job posting:
If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of The Cigna Group, wants you to join our team! In joining our non-Clinical team, you will help manage the benefit needs of inbound callers from start to finish, while delivering excellent patient-provider care.
RESPONSIBILITIES
- Accept a daily average of 80-100 inbound calls from Health Plan clients and providers seeking pre-authorization.
- Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call.
- Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data.
- Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
- Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
- Attend 100% of 8 week training, which will include live-call participation training
QUALIFICATIONS
- High School diploma or equivalent required
- Prior customer service background strongly preferred
- Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
- Excellent customer focus orientation with ability to diffuse difficult callers constructively
- Takes accountability and ownership to efficiently solve problems
- Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
- Team player who exchanges personal knowledge, offers, and accepts support
- Flexible, open-minded, and able to adapt positively to business changes or needs
- Self-confident and empowered to use good judgement to do what is right and keep all promises.
Compensation & Benefits
For this position, we anticipate offering an hourly rate of 17.75 – 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
