Amazon One Medical is Hiring! — Remote Customer Service Specialist — Up to $22/hr.

Posted on by ratrace
Amazon Customer Service Specialist Featured Post

by Rat Race Rebellion       April 20, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Amazon One Medical

Amazon One Medical is a leading healthcare provider focused on making primary care more accessible and less complicated. By combining Amazon’s customer-obsessed culture with healthcare expertise, One Medical aims to transform the patient experience through innovative care models and technology. The company is part of Amazon’s broader healthcare initiatives, reflecting a commitment to improving health services on a large scale. Headquartered in San Francisco, CA, One Medical operates numerous clinics across the United States and offers virtual care options to its members.

This is a full-time, remote role offering flexibility in work location. The position focuses on assisting patients with billing inquiries, resolving account questions, and ensuring a smooth and positive experience through clear, efficient communication.

What Your Day Will Look Like

As a Customer Service Specialist, you will handle incoming calls from patients regarding billing inquiries, insurance claims, and payment processing. Daily tasks include reviewing patient accounts, explaining billing details, and coordinating with internal teams to resolve discrepancies. You will also document interactions in the electronic health record system and follow up on unresolved issues.

Responsibilities & Expectations

  • Handle Inquiries: Manage patient calls and messages
  • Resolve Issues: Address billing discrepancies efficiently
  • Collaborate with Teams: Work with providers and operations
  • Document Interactions: Maintain accurate records in CRM
  • Educate Patients: Explain insurance benefits and charges
💡 Not a match for these duties? Browse similar active Healthcare Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: High school diploma or equivalent
  • Customer Service: Experience in healthcare call centers
  • Billing Knowledge: Understand medical billing practices
  • Technical Skills: Proficient with EHR and CRM systems
  • Communication Skills: Clear, empathetic interaction

Compensation & Benefits

The compensation for this role is $20.00 – $22.00/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Healthcare,” “Billing,” and “Customer Service” appear in your past experience if applicable.
  • Highlight any specific experience you have with RingCentral, Slack, G-suite, Zoom.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Amazon One Medical Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!