Humana is Hiring! — Remote Customer Success Agent — Up to $66,200/yr.

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by Rat Race Rebellion       May 6, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Humana

Humana Inc., a leader in the U.S. healthcare sector, is committed to enhancing the health and well-being of its members through comprehensive insurance services and healthcare solutions. With a focus on Medicare and Medicaid, Humana serves millions, ensuring they receive timely and effective care. The company’s efforts are directed towards improving the quality of life for individuals, families, and communities.

As a full-time remote opportunity, this role offers flexibility with potential shifts between 7:00 am and 11:00 pm local time, including weekends during peak seasons. Training is mandatory for the first six weeks, scheduled from 10 am to 6:30 pm EST.

What Your Day Will Look Like

As a Customer Success Agent, daily tasks include engaging in phone interactions to assist members with plan benefits, resolving issues, and supporting member retention. Collaboration with care teams and sales agents will be key in guiding members through their healthcare journey.

Responsibilities & Expectations

  • Provide Guidance: Assist members with healthcare plans
  • Resolve Issues: Address disenrollment and eligibility concerns
  • Collaborate: Work with cross-functional teams
  • Educate Members: Explain benefits and coverage
  • Support Retention: Encourage member engagement and loyalty
💡 Not a match for these duties? Browse similar active Healthcare Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: Health insurance license needed
  • Experience: 2+ years in virtual environments
  • Technical Skills: Proficient in multiple systems
  • Medicare Knowledge: Understand benefits and services
  • Language Skills: Bilingual in English/Spanish a plus

Compensation & Benefits

The compensation for this role is $48,900 – $66,200/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Success,” “Medicare,” and “Remote Work” appear in your past experience if applicable.
  • Highlight any specific experience you have with Salesforce CRM.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Humana Job Page

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