by Rat Race Rebellion June 4, 2026
About Sleeper
Sleeper is a dynamic sports-focused games platform that integrates messaging at its core to foster a vibrant community for sports enthusiasts. Founded with a vision to revolutionize the digital sports playground, Sleeper is driven by a passion for sports and innovation. The company offers a unique space where sports fans can interact, discuss, and enjoy games together, enhancing their overall sports experience.
This full-time role is remote and requires working night shifts, including weekends and holidays, to support Sleeper’s global user base. The position offers flexibility in scheduling, allowing for a balanced work-life integration. Candidates will be expected to cover 40 hours per week across five days, with two days off.
What Your Day Will Look Like
As a Customer Success Associate, daily tasks include providing exceptional customer service through various channels such as email, chat, and social media. Responsibilities also involve assisting with user onboarding, resolving technical issues, and reviewing transactions for potential fraud. Team members will collaborate closely with internal departments to ensure seamless operations and user satisfaction.
Responsibilities & Expectations
- Support Users: Provide assistance via email and chat
- Resolve Issues: Address bugs and usability concerns
- Collect Feedback: Gather user input for product teams
- Review Transactions: Monitor for potential fraud
- Collaborate Internally: Work with teams on user needs
Relevant Experience & Skills Required
- Education Requirements: 2+ years in customer support
- Communication Skills: Excellent verbal and written abilities
- Problem-Solving: Skilled in identifying root causes
- Empathy: High degree of customer-centric approach
- Shift Availability: Weeknights, weekends, holidays
Compensation & Benefits
The estimated compensation for this role is $20.00 – $30.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “User Feedback,” and “Fraud Review” appear in your past experience if applicable.
- Highlight any specific experience you have with DFS platforms.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.