by Rat Race Rebellion September 14, 2026
About MedScout
MedScout is a dynamic company dedicated to empowering MedTech commercial teams by providing them with vital data, insights, and tools to deliver transformative medical innovations. Their cutting-edge revenue acceleration platform combines the latest medical claims intelligence with a user-friendly experience tailored for sales professionals in the medical device and diagnostic sectors. MedScout is committed to fostering a culture of continuous learning and innovation.
MedScout offers a full-time, remote-first work environment, allowing employees the flexibility to work from anywhere. The company values work-life balance and provides ample opportunities for professional growth and development. Employees are encouraged to engage in quarterly on-site meetings to foster team collaboration and camaraderie.
What Your Day Will Look Like
As a Customer Support & Enablement Specialist, you’ll manage Intercom Livechat to assist users with product navigation and usage inquiries. Your day will involve provisioning and managing user accounts, triaging issues, and escalating them to engineering when necessary. You’ll also be responsible for building a comprehensive knowledge base and delivering training sessions to enhance user experience.
Responsibilities & Expectations
- Manage Support: Handle Intercom Livechat for user queries
- Account Management: Provision and manage user accounts
- Issue Triage: Escalate issues to engineering with clarity
- Billing Resolution: Address billing discrepancies with finance
- Content Development: Build a user knowledge base
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Customer Support: 1-3 years B2B SaaS experience
- Platform Setup: Experience with Intercom or Zendesk
- Clear Communication: Simplify complex issues for users
- System Building: Develop repeatable processes
Compensation & Benefits
The estimated compensation for this role is $25.00 – $30.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Enablement,” and “Intercom” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.