by Rat Race Rebellion May 14, 2026
About Anagram
Anagram is a leading insurance billing platform specifically tailored for eye care providers. Since its inception in 2014, Anagram has revolutionized the way over 2,000 eye care professionals manage their insurance billing, processing hundreds of millions of dollars annually. The platform integrates various functions like eligibility verification, claims management, and payment posting to streamline operations and enhance patient care. Founded in 2014, Anagram continues to grow rapidly, cementing its position as the largest in its niche in America.
Anagram offers a full-time, remote-first position for the Customer Support Representative role. This allows for a flexible work environment where employees can manage their schedules efficiently. The role demands a proactive approach, with a focus on collaboration and customer satisfaction.
What Your Day Will Look Like
As a Customer Support Representative, your day will involve providing timely and accurate support to customers primarily through chat and email. You will guide customers through Anagram’s platform features, update internal knowledge bases, and collaborate with other teams to ensure a seamless customer experience. This role is non-phone, focusing on written communication and problem-solving.
Responsibilities & Expectations
- Provide Support: Assist customers via chat/email
- Identify Needs: Understand and address customer requirements
- Update Records: Maintain customer records and knowledge base
- Share Updates: Inform customers of new features
- Collaborate Cross-functionally: Work with teams for smooth service
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Experience: 1–3+ years in customer service
- Communication Skills: Strong verbal and written skills
- Problem-Solving: Excellent analytical abilities
- Tool Proficiency: Intercom, Slack, HubSpot, Google Workspace
Compensation & Benefits
The estimated compensation for this role is $50,000 – $70,000/yr.
- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- Non-Phone Jobs 2026
- No-Degree Jobs 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Insurance Billing,” and “Healthcare” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.