by Rat Race Rebellion April 15, 2026
About Oneleet
Oneleet, a trailblazer in the security and compliance industry, is on a mission to revolutionize cybersecurity. By making complex compliance standards such as SOC 2 and ISO 27001 accessible and efficient, Oneleet helps companies manage their cybersecurity programs without cutting corners. Recently securing a $33 million Series A funding, Oneleet is expanding rapidly, driven by a team with decades of experience in the field.
As a full-time, remote-first company, Oneleet offers flexibility and a dynamic work environment. This role is foundational in building the customer support function, providing ample opportunity for growth and development. The position requires managing customer interactions primarily through Slack and email, ensuring timely responses and effective issue resolution.
What Your Day Will Look Like
Monitor customer inquiries and provide swift responses, resolving issues related to platform navigation, onboarding, and billing. Accurately log interactions in the ticketing system and collaborate with internal teams to ensure customer satisfaction. Shape the support function by contributing to the knowledge base and improving processes.
Responsibilities & Expectations
- Monitor Channels: Track inquiries via Slack and email
- Resolve Issues: Handle navigation and billing queries
- Triage Requests: Route escalations with full context
- Log Interactions: Accurately document in Pylon
- Identify Patterns: Contribute to knowledge base updates
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Clear, concise, and warm
- Organizational Skills: Manage multiple channels
- Platform Familiarity: Experience with Pylon, HubSpot
- Compliance Knowledge: SOC 2, ISO 27001 familiarity
Compensation & Benefits
The compensation for this role is $50,000 – $65,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Compliance,” and “Cybersecurity” appear in your past experience if applicable.
- Highlight any specific experience you have with Pylon.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.