by Rat Race Rebellion August 21, 2026
About PushPress
PushPress is a leading AI-powered gym management platform designed for boutique fitness centers. With a client base of over 5,000 gyms and 500,000 members, the company processes approximately $1B annually. Backed by Altos Ventures, StepStone, and Mucker Capital, PushPress is focused on integrating AI to enhance the human aspect of fitness management. As a Series B company, it aims to empower fitness entrepreneurs by embedding intelligence directly into its products, facilitating faster decision-making and new revenue opportunities.
This is a full-time, remote position focused on providing customer support, with applicants prioritized in Pacific Time, excluding WA, CA, NY, and international locations. The role involves working from Sunday to Thursday, offering flexibility within these parameters.
What Your Day Will Look Like
As a Customer Support Specialist, you will manage the Core support queue in Intercom. Responsibilities include responding to incoming chats with speed and accuracy, triaging conversations, and escalating issues when necessary. Staying current with product changes is crucial to provide accurate support. The role is non-phone, focusing on chat-based interactions.
Responsibilities & Expectations
- Queue Management: Respond to Intercom chats
- Triage Conversations: Resolve or escalate issues
- Maintain Standards: Ensure queue hygiene
- Validate Content: Check support articles
- Collaborate Effectively: Work with team on escalations
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Fast, clear written communicator
- Technical Proficiency: Experience with Intercom preferred
- Problem Solving: Strong troubleshooting abilities
- Time Management: Handle volume with accuracy
Compensation & Benefits
The compensation for this role is $21.00 – $28.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “AI Integration,” and “SaaS Experience” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.