by Rat Race Rebellion September 23, 2026
About Mudflap
Mudflap is a dynamic and rapidly expanding company serving the $800 billion trucking industry, a vital component of the U.S. economy. The company offers innovative payment solutions that significantly reduce fuel costs for truckers, while simultaneously providing fuel stop partners with access to a broader customer base. Mudflap is committed to supporting the independent truckers who keep America moving.
This is a full-time, remote position with a focus on overnight shifts to ensure 24/7 customer support. The role is ideal for those who thrive in a fast-paced environment and are eager to make a tangible impact.
What Your Day Will Look Like
As the Overnight Customer Support Team Lead, you will coach and support a team of agents, focusing on delivering exceptional service. Your day will involve real-time customer support, team development, performance coaching, and ensuring operational excellence. You’ll also monitor customer interactions for quality assurance and provide feedback to enhance both agent and customer experiences.
Responsibilities & Expectations
- Improve Experience: Drive customer satisfaction
- Empower Agents: Resolve customer issues promptly
- Monitor Metrics: Track live shift performance
- Ensure Quality: Deliver feedback on interactions
- Provide Feedback: Conduct regular 1:1s with team
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Leadership Experience: 3+ years managing teams
- Tool Proficiency: Zendesk, Intercom, or similar
- Communication Skills: Strong written and verbal skills
- Problem Solving: Data-driven and proactive
Compensation & Benefits
The compensation for this role is $60,000 – $70,000/yr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Team Lead,” and “Overnight” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk or Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
This Job is No Longer Active
The employer has removed the listing or stopped accepting applications. However, we post new verified work-from-home jobs every single day!