by Rat Race Rebellion September 23, 2026
About Mudflap
Mudflap is a dynamic and rapidly expanding company serving the $800 billion trucking industry, a vital component of the U.S. economy. The company offers innovative payment solutions that significantly reduce fuel costs for truckers, while simultaneously providing fuel stop partners with access to a broader customer base. Mudflap is committed to supporting the independent truckers who keep America moving.
This is a full-time, remote position with a focus on overnight shifts to ensure 24/7 customer support. The role is ideal for those who thrive in a fast-paced environment and are eager to make a tangible impact.
What Your Day Will Look Like
As the Overnight Customer Support Team Lead, you will coach and support a team of agents, focusing on delivering exceptional service. Your day will involve real-time customer support, team development, performance coaching, and ensuring operational excellence. You’ll also monitor customer interactions for quality assurance and provide feedback to enhance both agent and customer experiences.
Responsibilities & Expectations
- Improve Experience: Drive customer satisfaction
- Empower Agents: Resolve customer issues promptly
- Monitor Metrics: Track live shift performance
- Ensure Quality: Deliver feedback on interactions
- Provide Feedback: Conduct regular 1:1s with team
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Leadership Experience: 3+ years managing teams
- Tool Proficiency: Zendesk, Intercom, or similar
- Communication Skills: Strong written and verbal skills
- Problem Solving: Data-driven and proactive
Compensation & Benefits
The compensation for this role is $60,000 – $70,000/yr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Team Lead,” and “Overnight” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk or Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.