Remote Emergency Roadside Telephone Responder – AAA is Hiring!

AAA is Hiring

by Chris Durst       Feb. 12, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

AAA, the roadside assistance and travel company, has listed Remote Emergency Roadside Telephone Responder openings — Full- or Part-Time.

Update – This one filled fast, and the company has removed the listing. Good luck to everyone who applied! For more jobs like these, see our Daily Jobs and Gigs page. For alerts on our job postings, join our free Telegram channel!


For this job the company is hiring from Hiring from CT, DC, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, and WV. (If your state isn’t on their list this time, be sure to share with friends and family who might benefit!)

Paid virtual training class begins on March 4th, 2024 and lasts for three weeks.

Per the listing, all required computer equipment is provided.

Pay is listed as $15 – $16/hr., depending on your state.

Benefits appear to be broad.

Here’s an excerpt of the AAA job posting:

AAA is hiring for Full-Time & Part-Time Emergency Roadside Telephone Responders for our Virtual Call Center.

**This is a work from home customer service position**

**Candidates MUST live within one of the following states to be considered**·

Connecticut  · Delaware · Indiana · Kansas · Kentucky · Maryland · New Jersey · Ohio · Oklahoma · Pennsylvania · South Dakota · Virginia · Washington, DC · West Virginia


  • Competitive Hourly Rate with Delaware and New Jersey residents starting at $16.50 per hour. All other candidates start at $15.00 per hour depending on experience and location
  • Paid Three Week Virtual Training
  • All required computer equipment will be provided to you by AAA Club Alliance
  • 8% Shift Differential when working regular scheduled shift after 3:00pm EST
  • Health Insurance (Medical, Vision, Prescription Drug and Dental)
  • Flexible Spending Accounts
  • Wellness and Health Advocate Programs
  • 401(k) with Employer Match
  • Free AAA Membership and more


  • A quiet, private work space free from distraction or interruption
  • Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
  • Successful completion of three week virtual training class
  • Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
  • This position does not allow the flexibility to provide care to others in the household

Qualifications & Experience:

  • High School Diploma or equivalent
  • One year customer service experience, call center/inbound call taking experience preferred
  • Effective written and oral communication skills
  • Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast paced work environment
  • Proficient computer use, typing skills and attention to detail
  • Familiarity with maps and map reading are preferred

Daily Responsibilities:

  • Answer high volume incoming calls (averaging 40-60 calls per day) from AAA Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement, expressing empathy as needed and providing accurate responses using internal knowledgebase programs and reference materials
  • Accurately input Member location, vehicle make/model and description of the needs of the Member including any special considerations
  • Use of online mapping tools to determine Member breakdown location and establishing the tow to destination
  • Actively listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and make sound decisions concerning prioritization of service
  • Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival and provide any instructions to the Member as needed
  • Ensure awareness of any AAA programs, products or discounts that may enhance the Members experience based on the specific circumstances of the call

Paid virtual training class begins on March, 4th, 2024 and last for three weeks. Hours of training are: Monday through Friday from 9:00am to 4:30pm. Attendance and successful completion of training is required.

Both Full Time and Part Time schedules will be offered to you for selection prior to successful completion of training and are as follows:

  • Full Time: 1:00pm to 9:00pm, 2:00pm to 10:00pm or 3:00pm to 11:00pm
  • Part Time: 1:00pm to 7:00pm, 2:00pm to 8:00pm or 3:00pm to 9:00pm
  • Full Time employees work 37.5 hours, 5 days per week. One weekend day per week is required.
  • Part Time employees work 24 hours, 4 days per week. One weekend day per week is required.


(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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