by Rat Race Rebellion August 3, 2026
About Ophelia
Ophelia is a pioneering healthcare startup dedicated to tackling the opioid crisis by offering evidence-based treatments for opioid use disorder (OUD). Founded nearly six years ago, Ophelia operates in 14 states, providing discreet and affordable clinical care through its telehealth platform. The company is backed by leading technology and healthcare investors and is comprised of a diverse team including physicians, scientists, and former White House advisors.
This is a full-time, remote position that offers flexibility and the opportunity to work from home. The role requires reliable internet access and a private workspace to handle confidential patient information in compliance with HIPAA standards.
What Your Day Will Look Like
The Medical Records & Billing Administrator is responsible for processing medical records requests, managing incoming payer mail, and handling billing-related refunds and reconsiderations. The role also involves collaborating with the Internal Audit & Compliance Associate to support audit-related documentation and identifying inefficiencies in workflows.
Responsibilities & Expectations
- Process Requests: Handle medical records requests promptly
- Manage Mail: Sort and route payer correspondence
- Process Refunds: Handle billing refunds and claims
- Collaborate: Work with audit and compliance teams
- Identify Issues: Flag workflow inefficiencies
Relevant Experience & Skills Required
- Education Requirements: High school diploma required
- Experience Needed: 1–2 years in healthcare billing
- Attention to Detail: Manage high-volume tasks
- Communication Skills: Strong verbal and written
- HIPAA Knowledge: Understand confidentiality standards
Compensation & Benefits
The compensation for this role is $50,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Medical Records,” “Billing,” and “Compliance” appear in your past experience if applicable.
- Highlight any specific experience you have with HIPAA compliance.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.