About IQVIA
IQVIA stands as a global leader in providing clinical research services, commercial insights, and healthcare intelligence. The company partners with life sciences and healthcare industries to accelerate the development and commercialization of medical treatments that improve patient outcomes worldwide. IQVIA’s innovative approach combines advanced analytics, technology solutions, and extensive domain expertise to deliver transformative healthcare solutions.
This is a part-time, remote position with openings across multiple U.S. time zones, including Eastern, Central, Mountain, and West Coast regions. Applicants should select the position that matches their location. The job requires availability across time zones during business hours as needed.
What Your Day Will Look Like
As a MedTech Recall Specialist, the primary responsibilities include conducting outbound calls to notify facilities about medical device recalls, maintaining confidentiality, and adhering to scripted messaging protocols. The role involves detailed data entry and management, strong documentation skills, and providing customer feedback to corporate teams. The position requires a polite and professional phone demeanor, attention to detail, and the ability to troubleshoot and document work effectively.
Responsibilities & Expectations
- Notify Customers: Conduct outbound recall calls
- Maintain Confidentiality: Handle sensitive data professionally
- Adhere to Scripts: Follow provided messaging protocols
- Data Management: Enter and manage recall data
- Feedback Provision: Relay customer insights to teams
Relevant Experience & Skills Required
- Education Requirements: High School Diploma or GED preferred, not required
- Customer Service: Polite, professional phone demeanor
- Attention to Detail: Quality documentation mindset
- Technical Skills: Strong software proficiency
- Remote Work: Ability to work from home office
Compensation & Benefits
The compensation for this role is $27.00 – $30.00/hr.
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Recall Specialist,” “Customer Service,” and “Data Entry” appear in your past experience if applicable.
- Highlight any specific experience you have with business intelligence analytics.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
IQVIA has four remote openings. Choose the region that matches your location.