by Rat Race Rebellion August 26, 2026
About Foodsmart
Foodsmart is a pioneering Foodcare platform in the U.S., dedicated to delivering nutrition-driven healthcare at scale. With a robust network of Registered Dietitians, Foodsmart integrates personalized clinical nutrition care, behavior change tools, and food benefits to enhance member health outcomes while reducing healthcare costs. The platform supports over 3 million members nationwide, offering tailored journeys to healthier eating. In 2024, Foodsmart received a $200 million investment from TPG’s Rise Fund, boosting its mission to make nutritious food accessible for all.
This part-time, remote position requires approximately 30 hours per week, with shifts from Monday to Friday, 2:00–8:30 PM PST (5:00–11:30 PM EST). While the role offers paid time off, it does not include health insurance benefits.
What Your Day Will Look Like
As a Member Support Representative Tier 2, you will handle live support calls from members, guiding them through services, eligibility, and benefits. Responsibilities include technical troubleshooting, liaising with providers, and supporting operational projects. The role demands a strong sense of urgency and accountability, especially when handling sensitive information.
Responsibilities & Expectations
- Provide Support: Assist members via calls
- Document Interactions: Ensure accurate records
- Verify Eligibility: Check member coverage details
- Troubleshoot Issues: Resolve platform problems
- Coordinate Appointments: Match members with dietitians
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Strong oral and written
- Problem Solving: Critical thinking ability
- Technical Proficiency: Navigate multiple systems
- Adaptability: Handle workflow changes
Compensation & Benefits
The compensation for this role is $20.00 – $24.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Member Support,” “Troubleshooting,” and “Nutrition Guidance” appear in your past experience if applicable.
- Highlight any specific experience you have with nutrition platforms.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.