by Rat Race Rebellion January 24, 2026
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Articulate is a well-known learning technology company that builds tools used by organizations worldwide to create online training and learning experiences.
In this role, you’ll manage a portfolio of mid-market customers, guiding them through onboarding, supporting product adoption, and partnering on renewals and long-term success. You’ll work closely with sales, support, and product teams to ensure customers get value from Articulate’s platform.
This job is best suited for mid-career customer success or account management professionals with experience managing customer relationships and driving retention. The role is fully remote and open to U.S.-based candidates.
The following contains details excerpted from the Mid-Market Customer Success Manager job posting:
Own mid-market customer relationships by supporting onboarding, product adoption, and renewals for Articulate’s learning software.
Responsibilities
- Manage a portfolio of mid-market customer accounts
- Lead customer onboarding and ongoing adoption efforts
- Partner with sales on renewals and account growth
- Track customer health and engagement metrics
- Collaborate cross-functionally to resolve customer needs
Relevant Experience & Skills
- 5+ years experience working in a customer-facing account management, sales or customer success role
- Experience managing renewals and customer relationships
- Familiarity with CRM tools (e.g., Salesforce)
- Strong communication and organizational skills
- Bachelor’s degree or equivalent experience preferred
Compensation & Benefits
The estimated compensation for this role is $76,800 – $101,760/yr. + benefits and bonus eligibility.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Mid-Market Customer Success Manager position.
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