by Kavita Persaud-Robinson Dec. 5, 2025
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Hummingbird, a healthcare services company, has posted a Remote Associate Patient Access Specialist opening to their careers page.
PLEASE NOTE the company is growing and typically adds new specialists monthly, so start dates are often 2–6 months after applying.
In this role, you would be the first point of contact for patients seeking help with appointments, records, referrals, test results, prescription refills, and MyChart support. You’ll guide callers with clarity and empathy while keeping information accurate and workflows on track.
Applicants should have strong communication skills, comfort using multiple computer systems, attention to detail, and prior experience helping people in customer service settings. Typing at least 50 WPM, staying calm under pressure, and being open to learning are also important.
The posted pay rate is $17.83–$21.84 per hour, with most new hires starting between $17.83 and $20.00 per hour.
The company is hiring from all U.S. states.
Benefits include comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; paid training; and ongoing career development support.
Following are details excerpted from the Remote Associate Patient Access Specialist job posting:
Help patients get the care they need with patience, clarity, and compassion. As an Associate Patient Access Specialist, you’ll be the first voice patients hear when they reach out for care. You’ll help schedule appointments, update records, answer questions, support MyChart users, and ensure patients feel heard and supported. No medical experience is required — the company provides hands-on training, coaching, and real-time support.
Job Responsibilities
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Serve as the first point of contact for patients calling to schedule or update appointments, request test results, ask about referrals, or get prescription refill assistance.
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Support patients through back-to-back calls in a remote call center environment.
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Ask clarifying questions, listen carefully, and guide callers to the right next step.
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Identify when calls require clinical guidance and escalate appropriately.
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Use Epic and other tools to schedule visits, update insurance and contact information, and maintain accurate records.
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Assist patients with MyChart account setup, password resets, and feature navigation.
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Document all calls clearly and follow established workflows.
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Escalate complex issues to senior specialists or leads when needed.
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Participate in ongoing training and coaching to strengthen accuracy and consistency.
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Contribute to a positive team culture centered on collaboration, curiosity, and kindness.
Requirements
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Experience helping people in roles such as customer service, retail, or hospitality.
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Strong communication skills and the ability to stay calm when callers are stressed.
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Ability to learn new software, use multiple systems simultaneously, and type at least 50 WPM accurately.
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Strong attention to detail and organizational skills.
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A growth mindset, curiosity about healthcare, and openness to feedback.
Compensation & Benefits
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Pay range: $17.83–$21.84 per hour, with most new hires starting between $17.83 and $20.00.
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Comprehensive medical, dental, and vision coverage.
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Paid time off, parental leave, and 401(k).
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Paid onboarding, structured training, and ongoing mentorship.
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Opportunities to advance into Patient Access Specialist and Senior Specialist roles.
Additional Details
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Remote, U.S.-based position with full-time or part-time schedules available Monday–Friday.
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Camera use is required during training and as needed during the workday.
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Outside work must not overlap with scheduled hours.
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Talent Pool posting: interviews occur continuously, and start dates typically occur 2–6 months after applying.
This role is designed as a starting point for a long-term career in patient access, offering clear paths for growth and increasing responsibility over time.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Patient Access Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
