by Rat Race Rebellion August 20, 2026
About Datarails
Datarails is a global leader in finance technology, leveraging AI-powered solutions to revolutionize the way finance teams operate. With a workforce of approximately 350 employees worldwide, Datarails combines intelligent automation, AI, and seamless integrations to empower organizations to make informed decisions swiftly and confidently. The company is committed to innovation, collaboration, and customer success, driving the future of finance technology.
As a full-time, remote position based in the Pacific Time Zone, this role offers flexibility and the opportunity to work from home. The Product Support Specialist will be part of a dynamic team, contributing to the company’s growth and impact.
What Your Day Will Look Like
As a Product Support Specialist, you will act as the initial point of contact for all Datarails-related inquiries, handling complex technical issues. You will collaborate with cross-functional teams to deliver exceptional support and enhance customer satisfaction. Your day will involve troubleshooting, monitoring tickets, and refining the company’s knowledge base.
Responsibilities & Expectations
- Initial Contact: Handle all inquiries via Zendesk
- Troubleshoot Issues: Provide first response and follow-ups
- Monitor Tickets: Process and direct unresolved issues
- Enhance Satisfaction: Engage customers for advocacy
- Knowledge Base: Expand and refine resources
Relevant Experience & Skills Required
- Education Requirements: Not specified
- Experience Level: 2-4 years in SaaS support
- Technical Skills: Advanced Excel, AI tools
- Customer Focus: Explain complex concepts
- Software Proficiency: Zendesk, Jira preferred
Compensation & Benefits
The compensation for this role is $85,000 – $110,000/yr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Product Support Specialist,” “technical issues,” and “customer satisfaction” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.