by Rat Race Rebellion June 26, 2026
About Element451
Element451 is a forward-thinking company dedicated to revolutionizing the way educational institutions engage with prospective students. By leveraging an AI-powered CRM and Admissions Marketing Platform, Element451 provides colleges and universities with the tools they need to efficiently recruit and enroll students. With a commitment to modernizing higher education, the company partners with numerous institutions to create meaningful connections with students.
This position is full-time and offers the flexibility of remote work. As a Product Support Specialist, you will be part of a dynamic team that values innovation and efficiency. The role requires managing a high volume of support tickets and adapting to complex, unique issues.
What Your Day Will Look Like
You will handle incoming support requests, troubleshoot technical issues, and provide clear communication to customers. Your day will involve investigating product issues, escalating verified bugs, and contributing to the knowledge base. This non-phone work ensures a focus on detailed problem-solving and customer satisfaction.
Responsibilities & Expectations
- Manage Tickets: Handle multiple customer issues via chat
- Investigate Problems: Reproduce and analyze technical issues
- Escalate Issues: Provide detailed reports for engineering
- Improve Knowledge Base: Identify patterns and update resources
- Communicate Clearly: Manage high-stress customer interactions
Relevant Experience & Skills Required
- Education Requirements: 3+ years in SaaS support
- Technical Skills: Strong troubleshooting abilities
- Communication: Excellent written skills
- Platform Experience: CRM systems, ticketing tools
- Remote Work: Self-management and accountability
Compensation & Benefits
The estimated compensation for this role is $24.00 – $29.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “SaaS product support,” “technical troubleshooting,” and “customer communication” appear in your past experience if applicable.
- Highlight any specific experience you have with CRM systems.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.