by Rat Race Rebellion August 24, 2026
About Rover
Rover is a leading tech company dedicated to connecting pet owners with trusted pet care providers across the globe, including the U.S., Canada, Europe, and Australia. Founded with a mission to enhance the lives of pets and their owners, Rover is headquartered in Seattle and Barcelona.
The company is recognized for its commitment to safety, innovation, and inclusivity, having earned accolades such as being named among the 100 Best Companies to Work For in Seattle Business Magazine. Full-time and remote, this role requires evening, weekend, and holiday work. Candidates must reside in FL, GA, ID, NC, TX, WA & MI.
What Your Day Will Look Like
As a Social Media Specialist, you’ll manage dynamic customer interactions, create Voice of Customer reports, and moderate social media communities. You’ll work closely with team members to identify risks and suggest improvements, while maintaining confidentiality and educating users on safety.
Responsibilities & Expectations
- Manage Contacts: Handle escalated customer interactions
- Create Reports: Develop Voice of Customer insights
- Analyze Risks: Assess high-visibility issues in real-time
- Moderate Communities: Oversee Rover-owned social media
- Collaborate: Work with teams to improve policies
Relevant Experience & Skills Required
- Education Requirements: Bachelor’s degree preferred
- Social Media Skills: Experience with Facebook, Instagram
- Communication: Strong verbal and written skills
- Analysis: Proficient in data storytelling
- CRM Tools: Experience with ZenDesk
Compensation & Benefits
The estimated compensation for this role is $28.33 – $36.51/hr.
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Social Media,” “Customer Support,” and “Risk Assessment” appear in your past experience if applicable.
- Highlight any specific experience you have with Sprinklr or Sprout Social.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.
