by Rat Race Rebellion October 13, 2026
About MDCalc
MDCalc has been a cornerstone in the medical community since its inception in 2005. Known for its reliable clinical decision tools and content, it is the second most widely used medical reference at the point-of-care, trusted by over 65% of physicians worldwide. These tools support more than 50 specialties and cover over 200 patient conditions, making MDCalc a critical resource for millions globally.
As a full-time remote position, the Technical Support Representative role offers flexibility in work location while maintaining a standard schedule. The role is integral to ensuring that clinicians and partners receive timely and effective support, enhancing their experience with MDCalc’s expanding product offerings.
What Your Day Will Look Like
In this role, the Technical Support Representative will manage incoming support requests, triaging and resolving issues independently. The position involves owning the entire ticket lifecycle, from intake to resolution, and collaborating with the engineering team for escalations. The representative will also focus on identifying recurring issues and contributing to process improvements to enhance the customer support experience.
Responsibilities & Expectations
- Respond Promptly: Address support requests swiftly
- Triage Effectively: Prioritize and resolve issues independently
- Own Ticket Lifecycle: Manage from intake to resolution
- Escalate Appropriately: Provide detailed context to engineering
- Identify Trends: Surface recurring issues for improvements
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Customer Support Experience: 4+ years in SaaS support
- Communication Skills: Excellent written and verbal abilities
- Technical Troubleshooting: Comfort with light technical issues
- Self-Sufficiency: Ability to work independently
Compensation & Benefits
The estimated compensation for this role is $20.00 – $26.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Technical Support,” “Customer Service,” and “SaaS” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom, Zendesk, Freshdesk, Jira Service Management.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.