HealthTech Start-up is Hiring! — Non-Phone — Remote Support Specialist Role — Up to $90,000/yr.

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Novellia User Support Specialist Featured Post

by Rat Race Rebellion       May 5, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Novellia

Novellia is pioneering the way individuals access and utilize their health data, offering a revolutionary platform where users can access a decade of their health records in under 30 seconds, free of charge. Collaborating with top-tier researchers, Novellia transforms health insights into actionable data, facilitating biopharma innovation. The company is backed by prominent investors like Spark Capital and Khosla Ventures, and has achieved a 5x growth year-over-year.

As a full-time, remote position, the User Support & Operations Specialist role offers flexibility in working hours. The position allows for remote work, enabling candidates to operate from any location while collaborating with a team based in NYC.

What Your Day Will Look Like

In this role, you will manage the user support process, ensuring timely and effective resolutions. You’ll collaborate with product and engineering teams to address user issues and contribute to product improvements. Your day will involve creating support resources, gathering user feedback, and assisting in testing new features.

Responsibilities & Expectations

  • Manage Support: Oversee user support processes
  • Collaborate Teams: Work with product and engineering
  • Identify Issues: Spot recurring user pain points
  • Create Resources: Develop support materials
  • Test Features: Assist in feature testing and rollout
💡 Not a match for these duties? Browse similar active Healthcare Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Strong and clear explanations
  • Technical Proficiency: Experience with workflow software
  • Empathy: High empathy and curiosity
  • Problem Solving: Ability to resolve user issues

Compensation & Benefits

The estimated compensation for this role is $65,000 – $90,000/yr.

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “User Support,” “Operations Specialist,” and “Healthcare Data” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk or similar tools.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Novellia Job Page

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