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by Chris Durst May 7, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Staples, the office superstore, has posted a Remote Customer Service Representative job opening to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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Start Date: June 16th
In this role, you will interact with customers who require assistance resolving issues that may be complex or escalated. These interactions may require you to research to determine the best resolution, collaborate with multiple teams, and document details related to your customer interactions.
Applicants are not required to have a college degree, but you should have advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience; be an effective communicator; the ability to maintain a positive attitude; and the ability to perform basic equipment troubleshooting and PC/hardware set up.
While this job posting does not include compensation details, this job has been posted recently with a posted pay range for this role is $15.00 – $20.66/hour based on location & experience.
Staples also offers 112 Hours of PTO and holiday schedule; online and retail discounts, company match 401(k), physical and mental health wellness programs, and other benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.
Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.
Start Date: June 16th
What you’ll be doing:
- Routinely interact with customers who require assistance resolving issues that may be complex or escalated
- Perform research and determine optimal resolution
- Provide timely follow-up and follow-through
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts
- Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed
- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
What you bring to the table:
- Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
- Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
- Effective communicator with a diverse customer base that requires active listening and flawless follow-through
- Demonstrates resiliency and positivity when faced with adverse or difficult situations
- Readily takes action and steps up to handle tough issues, displaying a can-do attitude
Basic Qualifications – Remote Customer Service Representative:
- Previous customer service experience
- Distraction-free, designated workspace/home office
- High Speed Internet
- Ability to perform basic equipment troubleshooting and PC/hardware set up
- Must be able to work an 8 hour shift between the hours of 9 AM and 10 PM Eastern and have ability to work on weekends
Preferred Qualifications:
- 2+ years inbound contact center experience within the past 5 years
- High School Diploma or GED
- Previous work from home experience
- Demonstrated success in CSR I position within Staples Contact Centers
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
