by Chris Durst July 15, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Under Armour has posted a Remote Sr. Customer Service Representative job to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
**************
In this role, you would be responsible for supporting leadership and the customer service team in all communication channels, including phone, messaging (chat/SMS), email, and social media. You will also evaluate consumer interactions and provide feedback to CSRs during weekly coaching sessions.
Applicants should have exceptional oral, written, and interpersonal communication skills; the ability to summarize and present information to influence various levels within the organization; intermediate level of proficiency with PC software; and the ability to excel in a fast-paced environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines.
The posted pay rate is $20.48-$28.17 per hour, and the company offers a solid benefits package.
Following are excerpts from the Remote Sr. Customer Service Representative job posting:
The Senior CSR is responsible for supporting leadership and the customer service team in all communication channels, including phone, messaging (chat/SMS), email, and social media. You will be accountable for the direct support of Customer Service Representatives (CSRs) in their efforts to answer consumer inquiries and resolve issues. You will evaluate consumer interactions and provide feedback to CSRs during weekly coaching sessions. This role requires schedule flexibility for both evenings and weekends. It is an opportunity to be part of a great success story, as Under Armour continues to impact the business like no other company has.
Your Impact – Responsibilities
- Provide direct support of CSRs to ensure departmental philosophy, process and policy are correctly handled in each contact
- Evaluate interactions weekly to ensure CSRs are providing premium service, reinforce behaviors that are strengths and identify opportunities to help CSRs improve the level of service they provide
- Maintain effective communication through weekly coaching sessions by providing feedback and best practices to ensure CSR development, drive consumer satisfaction, efficiency and first contact resolution
- Cultivate an environment of Consumer Engagement that strives to create an “unrivaled service experience” across all communication channels
- Serve as first point of contact for escalated consumer issues pertaining to product, process, or service deficiencies.
Your Impact – Responsibilities (continued)
- Identify and communicate trends and offer potential solutions which could help drive our business and improve our processes
- Coordinate with teammates to ensure the delivery of time sensitive information as it pertains to the accurate delivery of Brand messaging and/or implementation of departmental guidelines, process and policy
- Assist with interviewing, on-boarding and orientation of new teammates and continuing education/training of Customer Service Team
- Collaborate with management Team to design and support events and contests which build positive team morale
- Lead Team meetings to connect with CSRs and Celebrate the Wins
- Inspire Teammates to be accountable to each other and the business
- Stay informed of all changes, developments and enhancements for all systems, products, and upgrades
- Respond to all phone calls, messages, and emails in a timely manner
- Perform Contact Center opening and closing procedures
- Represent the Brand with the utmost integrity while delivering unrivaled service to our consumers
- Other duties and responsibilities as assigned
Qualifications
- Exceptional oral, written, and interpersonal communication skills including the ability to summarize and present information to influence various levels within the organization.
- Ability to excel in a fast-paced environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines
- Ability to evaluate processes and recommend changes which result in a greater opportunity for goal achievement, enhance usage or increase efficiency
- Intermediate level of proficiency with PC software
Compensation & Benefits
$20.48 – $28.17 USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual’s relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
Benefits & Perks
- Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive 401(k) plan matching
- Maternity and Parental Leave for eligible and FMLA-eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Sr. Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
