$13.50-$17+ Working from Home for KellyConnect – Equipment & Training Provided

work from home

by Chris Durst    UPDATED 2/19/21

If you’re a great communicator with at least 6 months of customer service experience, KellyConnect has a job you just might love — a Tech Support position that doesn’t require Tech Support experience!

Equipment provided. Paid training.

$13.50/hour during training
Increase to $15/hr after successful completion of “full continuity model”
Advisor earning potential up to $17.75/hour

Here’s what KellyConnect has posted about this job:

“Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

What Your Virtual Work Environment Looks Like

  • A private workspace with locked door in your permanent residence
  • Quite environment free of background noise and interruptions
  • A secure workspace free from cell phones/video devices
  • Arrangements for dependent care and other obligations

What You’ll Love About Us

  • Paid training at $13.50
  • Increase to $15.00/hour after successful graduation of Nesting
  • Earning potential up to $17.75/hour after successful completion of the full Continuity Model
  • You may be eligible for medical; dental & vision benefits 30 days after 90 days of employment. More information regarding benefits can be found by visiting this website.
  • Paid Time Off and Paid Holidays available for eligible employees
  • Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams

What You’ll Do Every Day
You’ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to start by supporting the level 1 queue and quickly enhancing your skillset by supporting more advanced queues. These enhanced skill sets will take place within 30-60 days of employment. Further skillset enhancements into second level support may be required based on business needs.

  • Locating music, apps, and movies on various devices
  • Billing issues
  • Fraud management
  • Product feature inquiries
  • Resolving username and password difficulties
  • Troubleshooting email, wi-fi connectivity and web browser issues
  • Navigating customers through various apps
  • Data back-up, sharing & synchronization troubleshooting
  • Verifying proper hardware and software configuration and set up
  • Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

What We’ll Love About You

  • Regular, consistent, and punctual attendance.
  • Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary.
  • Must be able to work a 2nd shift between 1pm – 1am EST
  • Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
  • Possess a strong work ethic with a stable work history
  • Great communication skills
  • Desire a long-term career with growth
  • Openness to feedback and willingness to improve
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred

What You’ll Need

  • High School Diploma or GED
  • 18 years or older
  • Minimum 6 months of customer service experience
  • Legal authorization to work in the US
  • High speed internet service”

CLICK HERE to learn more and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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