.
by Chris Durst Sept. 2, 2025
| We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site. As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! |
Optum, part of UnitedHealth Group, has posted a Remote Customer Service Representative job to their careers page.
NOTE: These roles usually fill quickly – apply now if interested!
In this role, you would address caller questions and issues regarding things like recent plan changes, mass mailings, call directing/rerouting, and weather emergencies. You would also gather appropriate data/information and investigate to determine the scope of the issue, identify solutions, and other related tasks.
Applicants should have at least a high school diploma or GED OR equivalent work experience; 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools; familiarity with computer and Windows PC applications; and health care experience with primary/specialty appointments.
The posted pay rate is $16-$27.69/hr. and the company offers a variety of benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of on-the-job training. The hours of the training will be based on schedule.
Primary Responsibilities:
- Demonstrate understanding of internal/external factors that may drive caller questions/issues (e.g., recent plan changes, mass mailings, call directing/rerouting, weather emergencies)
- Ask appropriate questions and listen actively to identify underlying questions/issues (e.g., root cause analysis)
- Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue
- Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed
- Proactively contact external resources as needed to address caller questions/issues (e.g., providers, labs, brokers)
- Utilize appropriate knowledge resources to drive resolution of applicable questions/issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, SharePoint)
- Identify and communicate steps/solutions to caller questions/issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)
- Offer additional options to provide solutions/positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays)
- Make outbound calls to resolve caller questions/issues (e.g., to callers, providers, brokers, pharmacies)
- Drive resolution of caller questions/issues on the first call whenever possible (e.g., first-call resolution, one-and-done)
- Ensure proper documentation of caller questions/issues (e.g., research conducted, steps required, final resolution)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Health care experience with primary/specialty appointments OR health plans
- Ability to work full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- Bilingual fluency in English and Spanish
- Experience working in EPIC system
- Experience working in a remote position
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Ability to connect directly into internet - via hard wire (either directly to modem or router)
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits:
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
The hourly pay for this role will range from $16.00 – $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
