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by Chris Durst May 15, 2025
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Optum, part of UnitedHealth Group, has posted a Remote Patient Support Center Representative job to their careers page.
NOTE: These roles usually fill quickly – apply now if interested!
This full-time position with 8:30am-5:00pm PST hours, but the paid training hours are 8:00 AM – 4:30 PM PST.
The posted pay range is $16 to $28.85/hr. A broad benefits package comes with the job.
The company’s hiring from the Eastern, Central and Mountain time zones (US).
In this role, you’d handle customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, and other related tasks.
Requirements include a high school diploma or GED, 2+ years’ experience in customer service, and proficiency using Microsoft suite and other systems.
It’s a plus if you have experience in a healthcare setting.
Following are excerpts from the Patient Support Center Representative job posting:
This position is full time (40 hours / week) any day of the week. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30am-5:00pm PST (Department is 24 / 7). It may be necessary, given the business need, to work year – round, occasional overtime, weekends, and holidays.
We offer 6 weeks of paid on-the-job training. The hours of training will be 8:00 AM – 4:30 PM PST.
If you are located within Eastern, Central or Mountain time zones, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance.
- Meet department standards to adherence metric.
- Adherence metric is evaluated daily.
- Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer.
- Multi – task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines.
- Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
- Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues.
- Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures.
- Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs.
- Translates oral information into concise and accurate written documentation per guidelines.
- Assists new or potential members in the choice of PCP and supplies general information about medical group.
- Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH).
- Data enters PCP changes into the system and processes paperwork as necessary.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications – Remote Patient Support Center Representative:
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of experience with working in a customer service – based role
- Ability to demonstrate proficiency with using Microsoft suite and other systems to include navigating multiple chat channels within Microsoft Teams
- Ability to type at the speed of 40+ WPM
- Ability to work full time (40 hours / week) any day of the week. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30am-5:00pm PST (Department is 24 / 7). It may be necessary, given the business need, to work year – round, occasional overtime, weekends, and holidays.
Preferred Qualifications:
- 1+ years of experience with working in a healthcare setting
- Bilingual fluency in English and Spanish
- Experience with working in a virtual environment
- Experience in working with multiple computer screens while speaking to customer
Telecommuting Requirements:
- Reside within Eastern, Central or Mountain time zones
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Compensation & Benefits
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Patient Support Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
