by Rat Race Rebellion April 14, 2026
About 1Password
1Password is a leader in the cybersecurity space, renowned for its innovative enterprise password management solutions and pioneering the Extended Access Management category. Trusted by over 180,000 businesses, including Fortune 100 companies, 1Password has been recognized on the Forbes Cloud 100 for four consecutive years.
What Your Day Will Look Like
As a Senior Customer Success Manager, you will manage a portfolio of Commercial and Mid-Market customers, ensuring value realization and retention. Engage in strategic planning, facilitate customer adoption of solutions, and align with business objectives, all while collaborating with cross-functional teams. Must reside in PST for this full-time, remote role available in Canada and the US.
Responsibilities & Expectations
- Manage Portfolio: Oversee Commercial and Mid-Market accounts
- Develop Success Plans: Align with customer objectives
- Drive Engagement: Lead business reviews and enablement
- Identify Opportunities: Upsell and cross-sell services
- Forecast Accurately: Maintain insights within CRM
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Customer Success Experience: 6+ years in SaaS
- Technical Communication: Translate complex concepts
- Data-Driven Decisions: Proficiency in Salesforce
- Relationship Building: Engage with C-suite stakeholders
Compensation & Benefits
The compensation for this role is $101,000 – $146,000/yr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Success,” “Cybersecurity,” and “Identity Management” appear in your past experience if applicable.
- Highlight any specific experience you have with Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.