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by Chris Durst July 2, 2025
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Workit Health, a provider of telemedicine opioid and alcohol treatment, has posted a Remote Member Experience Specialist position to their careers page.
In this role, you would “… provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health.” You would educate current and potential members via chat, email, and phone in a professional way.
Applicants should be assionate about providing stellar internal and external customer service and working with diverse populations; have2+ years’ inside sales, healthcare, and/or customer service experience; and exceptional presentation skills.
We love that they say, “As we are an addiction recovery company, those in addiction recovery themselves are encouraged to apply.”
The posted pay rate is $21 per hour, and the company has a comprehensive benefits package.
Following are excerpts from the Remote Member Experience Specialist job posting:
We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.
We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they’re ready for it. We’re looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.
Job Summary:
Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey. They are compassionate, accurate, and data-oriented. They are change agents who go the extra mile because they know what a difference each day is making in the life of those they help.
Core Responsibilities:
- Go above and beyond to provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health.
- Help to facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program.
- Educate potential members on the value of Workit Health’s program and facilitate their enrollment.
- Educate our current members on how to navigate the Workit Health program, and be ready to help troubleshoot through any barriers and identify areas to increase engagement.
- Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values.
- Be accountable for specific metrics related to productivity, member engagement, and member satisfaction.
- Serve as an expert for member experience across the member’s journey, with a deep understanding of our program and the Workit Health app.
Qualifications:
- Passionate about providing stellar internal and external customer service and working with diverse populations
- Bachelor’s Degree in human services, communications, business, or marketing is preferred
- 2+ years’ inside sales, healthcare, and/or customer service experience in a metrics driven environment
- Exceptional presentation skills, experience in tracking personal performance, and ability to meet specific targets around productivity and engagement.
- As we are an addiction recovery company, those in addiction recovery themselves are encouraged to apply.
Compensation & Benefits:
Compensation: $21.00 per hour
Schedule: M-F 9am-5:30pm EST
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family’s needs
- Company contributions to dependent premiums at higher than market rates (65%)
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + matching
- Healthcare & dependent care Flexible Spending Accounts (FSA)
- Flexible schedules and flex-time work for all full-time and part-time employees
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for healthcare providers
- Opportunities for professional development and growth within the company
- Fully remote roles throughout the company
- Vibrant, employee-driven cultural initiatives including multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
HOW TO APPLY
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