by Chris Durst Aug. 12, 2025
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Earnest, a company that offers student loan refinancing and private student loans, has posted a Remote Client Happiness Servicing Associate job to their careers page.
In this role, you would act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. You would provide information to clients, resolve concerns, and offer repayment guidance. Keeping clear and accurate records will also be an important part of this role.
Applicants should have at least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct; be tech-savvy (MAC preferred); the ability to perform basic math calculations; and a demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure.
The posted pay rate is $47,000-$59,000 per year.
In addition to a broad array of benefits, the company also gives employees a $1,000 travel perk on each work anniversary to anywhere in the world!
Following are excerpts from the Remote Client Happiness Servicing Associate job posting:
Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!
The Client Happiness Servicing Associate position will report to the Servicing Manager, Client Happiness.
As the Client Happiness Servicing Associate, you will:
- Act as a professional brand ambassador by promptly responding to client inquiries via chat, email, SMS, or phone. Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity.
- Identify and proactively promote and cross-sell company products to eligible customers during servicing calls, contributing to overall business growth targets.
- Assist clients with payment arrangements and commitments. Encourage on-time payments, explain available relief options, and guide customers through necessary documentation and follow-ups.
- Collaborate with internal teams to address client needs. Educate customers on loan processes, repayment options, and company products – promoting additional offerings during service interactions when appropriate.
- Maintain clear and professional records in client systems. Research inquiries using internal/external tools and coordinate with other departments for timely and effective resolution.
About You:
- At least 1 year of experience in customer service, sales, or collections; strong verbal and written communication with a focus on de-escalation, client resolution, and professional conduct.
- Tech-savvy (MAC preferred), with ability to perform basic math calculations for loan support and navigate business systems efficiently.
- Demonstrated ability to listen actively, solve problems creatively, manage high call volumes under pressure, and work effectively both independently and within cross-functional teams.
Even Better:
- Experience in student lending, banking, or financial aid industries
- Background in call center environments or exposure to sales and/or account management roles
- Familiarity with loan processing and/or underwriting procedures
Where:
- This role will be based in the US.
Compensation & Benefits
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future.
Pay Range: $47,000—$59,000 USD
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
- Health, Dental, & Vision benefits plus savings plans
- Mac computers + work-from-home stipend to set up your home office
- Monthly internet and phone reimbursement
- Employee Stock Purchase Plan
- Restricted Stock Units (RSUs)
- 401(k) plan to help you save for retirement plus a company match
- Robust tuition reimbursement program
- $1,000 travel perk on each Earnie-versary to anywhere in the world
- Competitive days of annual PTO
- Competitive parental leave
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Client Happiness Servicing Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
