Babylist is Hiring! — Remote Senior Support Ops Role — Up to $150,000/yr.

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Babylist Support Ops Role Featured Post

by Rat Race Rebellion       March 24, 2026

⚠️ UPDATE: The employer is no longer accepting applications for this position. Listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox so you don’t miss the next one.

About Babylist

Babylist is a leading registry, e-commerce, and content platform that supports growing families. With over $1 billion in annual GMV, Babylist partners with hundreds of brands to offer trusted guidance and expert product recommendations. Our mission is to connect families with everything they need to thrive, reshaping the $320 billion baby product industry.

What Your Day Will Look Like

As a Senior Support Operations Analyst, you’ll architect Babylist’s Customer Support infrastructure by building systems, insights, and AI-powered tools. You’ll configure Zendesk automation, optimize chatbot performance, and build SQL-based dashboards. Collaborating with engineering and product teams, you’ll identify operational bottlenecks and lead change management for new tool adoption.

Responsibilities & Expectations

  • Design Scalable Processes: Create systems that improve agent performance and user experience
  • Build Dashboards: Develop SQL-based dashboards in Sigma/Tableau for CS leadership decisions
  • Optimize AI Tools: Implement and enhance AI chatbot platforms for efficient support
  • Lead Change Management: Drive tool rollouts and workflow changes with stakeholders
  • Enhance Self-Service: Evolve self-service content and AI integrations like Copilots
💡 Not a match for these duties? Browse similar active roles right here.

Relevant Experience & Skills Required

  • Education Requirements: No specific degree required, but relevant experience is essential
  • Analytical Skills: Strong analytical skills with a focus on operational improvements
  • SQL Proficiency: Advanced SQL skills to write complex queries and build data models
  • Zendesk Experience: Hands-on experience with Zendesk or similar platforms
  • AI Integration: Familiarity with AI support technologies and their practical integration

Compensation & Benefits

The estimated compensation for this role is $130,000 – $150,000/yr. based on experience.

💡 Not the right fit? Check out these related roles and companies hiring remote:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Analytics,” and “AI Tools” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Babylist Job Page

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