Non-Phone — Remote Customer Support — Quality Assurance Role — Evry Health

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by Rat Race Rebellion       March 26, 2026

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About Evry Health

Evry Health is a forward-thinking company dedicated to transforming the healthcare experience for members and providers alike. With a focus on innovation and service excellence, Evry Health aims to deliver high-quality health plan services that meet the dynamic needs of its clients. The company operates entirely remotely, fostering a flexible and collaborative work environment.

What Your Day Will Look Like

As a Customer Support Quality Assurance Analyst, you will perform quality audits on customer service interactions, including listening to and scoring calls and auditing email support cases. You will ensure that all communications meet Evry Health’s professional standards and reflect the brand’s commitment to service excellence. Additionally, you will assist in training new team members and propose improvements to enhance the customer service experience.

Responsibilities & Expectations

  • Audit Calls: Listen to and score a minimum of 2-3 calls per CSR weekly
  • Review Emails: Audit 2 email support cases per CSR weekly for accuracy and professionalism
  • Become a SME: Utilize tools and procedures to evaluate CSR performance
  • Assist Training: Help train new customer support team members
  • Propose Improvements: Suggest documentation updates to improve CSR experience
💡 Not a match for these duties? Browse more active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Experience Requirements: 3-5 years in commercial health plan experience
  • QA Function: 1-2 years in QA roles within customer support
  • Industry Knowledge: Solid understanding of medical and insurance terminology
  • Communication Skills: Excellent verbal and written communication abilities
  • Technical Proficiency: Proficient in Microsoft Office and CRM systems like Salesforce

Compensation & Benefits

The estimated compensation for this role is $21.00 – $31.00/hr.  based on experience. (Estimated based on similar customer support quality assurance roles; Actual pay may vary.)

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Quality Assurance,” and “Health Plan” appear in your past experience if applicable.
  • Highlight any specific experience you have with Salesforce.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Evry Health Job Page

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