by Rat Race Rebellion March 26, 2026
About Way
Way, headquartered in Austin, Texas, with its EMEA HQ in Paris, is a leading B2B technology platform that empowers brands to harness the power of experiences. Founded in 2020, Way provides innovative solutions for hospitality brands to boost loyalty and generate revenue through unique experiences. The platform is trusted by industry giants like Hyatt Hotels and Hilton for launching unforgettable experiences globally.
What Your Day Will Look Like (Non-Phone Work)
As a part-time Customer Support Specialist, you will manage weekend and holiday support, ensuring high-quality assistance for partners. You will handle inquiries via chat and email, troubleshoot issues, and escalate bugs when necessary. The role requires you to work independently, prioritize tasks, and maintain a high standard of service.
Responsibilities & Expectations
- Manage Inquiries: Serve as the primary contact for customer inquiries via chat and email
- Provide Support: Assist customers with clear and empathetic communication
- Troubleshoot Issues: Identify patterns and escalate bugs when needed
- Ensure Resolution: Take ownership from first response to resolution
- Build Relationships: Foster strong connections with partners
Relevant Experience & Skills Required
- Experience Requirements: 2–4+ years in Customer Support or similar role
- Communication Skills: Clear, confident written communication
- Organizational Skills: High attention to detail and strong organizational ability
- Technical Proficiency: Comfort with SaaS platforms and AI tools
- Problem-Solving Ability: Critical thinking and sound judgment in prioritizing tasks
Compensation & Benefits
The estimated compensation for this role is See listing based on experience.
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Troubleshoot,” and “Communication” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.
HOW TO APPLY
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