by Rat Race Rebellion June 16, 2026
About Mudflap
Mudflap is revolutionizing the trucking and logistics industry by providing innovative payment solutions that help independent truckers and small fleets save on fuel costs. Backed by prestigious venture investors and featured in the Forbes Fintech 50 list, Mudflap is committed to empowering the backbone of the U.S. economy. Our team, comprising experts from top companies like Disney, Uber, and Google, is dedicated to making a significant impact in this $800 billion industry.
This is a full-time, remote position with various shift options available to accommodate different schedules. Candidates can choose from shifts that include weekends, ensuring flexibility and work-life balance. The role requires a commitment to customer service excellence, with the support team operating 24/7/365.
What Your Day Will Look Like
As a Customer Support Specialist, your day will involve engaging with truckers over the phone, addressing their inquiries, and providing solutions in real-time. You’ll handle a high volume of calls, ensuring each interaction is efficient and empathetic. Your role is central to Mudflap’s mission, as you help customers navigate challenges and maximize their savings on fuel.
Responsibilities & Expectations
- Assist Customers: Provide phone support for inquiries
- Solve Problems: Troubleshoot issues efficiently
- Manage Volume: Handle high-call environments
- Enhance Experience: Deliver personalized service
- Utilize Tools: Navigate Zendesk and Slack
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Excellent verbal and written
- Tech Proficiency: Familiar with Zendesk
- Customer Focus: Passion for service excellence
- Problem Solving: Quick and creative thinker
Compensation & Benefits
The compensation for this role is $23.00 – $27.00/hr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Problem Solving,” and “Tech-Savvy” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.