by Rat Race Rebellion June 16, 2026
About Mudflap
Mudflap is a pioneering company in the trucking industry, dedicated to providing innovative payment solutions that help independent truckers save on fuel costs, their primary business expense. As a key player in the $800 billion trucking sector, Mudflap connects truckers with fuel stop partners, ensuring mutual benefits and fostering growth. With a commitment to supporting the backbone of the U.S. economy, Mudflap continues to expand its reach and impact.
Operating on a full-time basis, this remote position offers the flexibility to work overnight, providing critical support when our customers need it most. The role is designed for those who thrive in a fast-paced environment and are passionate about customer service excellence.
What Your Day Will Look Like
As the Overnight Customer Support Team Lead, you will manage a team of support agents, ensuring they deliver outstanding service. Your day will involve monitoring customer interactions, providing feedback, and resolving complex issues. You’ll also track performance metrics, coach team members, and collaborate with cross-functional teams to enhance customer satisfaction.
Responsibilities & Expectations
- Improve Experience: Enhance customer satisfaction levels
- Support Agents: Provide guidance and answer queries
- Monitor Metrics: Track and act on shift data
- Quality Assurance: Oversee interactions for quality
- Feedback Sessions: Conduct regular 1:1s with team
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Leadership Experience: 3+ years managing teams
- Tool Proficiency: Zendesk, Intercom, or similar
- Communication Skills: Strong written and verbal
- Problem Solving: Data-driven critical thinker
Compensation & Benefits
The compensation for this role is $60,000 – $70,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Team Lead,” and “Overnight” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.