by Chris Durst Aug. 5, 2025
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Boom Entertainment, a technology company specializing in the sports betting and online gaming sector, has posted a Remote Customer Support Representative job.
Note: Initially, this role will be responsible for working Thursday, Friday, Saturday, Sunday, and Monday between 4:00 pm ET and midnight ET.
In this role, you would handle customer support or contest entrants via email and live chat feature – Zendesk and Intercom. You would monitor for critical site issues that need to be escalated to the proper channels. Communications with customers will involve things like verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more.
Applicants should have 2+ years of experience in a customer support or operations role; knowledge of and enthusiasm for sports, sports gaming, and technology; experience working with Customer Support tools like Zendesk and Intercom; outstanding written communication skills; a strong internet connection and reliability; and a team-oriented mindset.
The posted pay rate is $15/hour or the applicable state minimum wage, whichever is higher.
Following are excerpts from the Remote Customer Support Representative job posting:
If you’re passionate about building sports products that millions of fans love, Boom is the place to make an impact.
We are seeking a fully-remote Customer Support Representative. Initially, this role will be responsible for working Thursday, Friday, Saturday, Sunday, and Monday between 4:00 pm ET and midnight ET. For U.S.-based employees: The target hourly compensation is $15/hour or the applicable state minimum wage, whichever is higher. For candidates outside the U.S., compensation will be aligned with the local average wages for this role and skillset.
Responsibilities:
- High volume live Customer Support for contest entrants via email and live chat feature – Zendesk and Intercom
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications:
- 2+ years of experience in a customer support or operations role (sports, tech, start-up a plus)
- Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism, particularly in
- real-money or high-engagement environments
- Knowledge of and enthusiasm for sports, sports gaming, and technology are a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Must be located in one of the following time zones: EST, CST, MST, or PST
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
HOW TO APPLY
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