Non-Phone — Remote Healthcare Support Role (Email-Based) — Up to $33/hr.

Posted on by ratrace
Prompt Clinical Tech Support Featured Opportunity (1)

by Rat Race Rebellion       April 27, 2026

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About Prompt Therapy Solutions, Inc

Prompt Therapy Solutions, Inc is at the forefront of healthcare innovation, providing automated and modern software solutions specifically designed for rehabilitation therapy businesses. As a leader in the therapy EMR space, Prompt is setting new standards in healthcare technology, aiming to streamline operations for therapy teams and enhance patient care. The company prides itself on a high Net Promoter Score, significantly outpacing competitors, which reflects customer satisfaction and loyalty.

This is a full-time position offering a remote work environment, providing flexibility and autonomy in managing your workload. The role is ideal for individuals seeking to make a meaningful impact in a dynamic and growing company, with opportunities for professional growth and development.

What Your Day Will Look Like (Non-Phone Work)

As a Clinical Technical Support Specialist, your day will involve responding to customer inquiries via email, managing and triaging support tickets, and collaborating with engineering teams to address technical issues. You will develop a deep understanding of Prompt’s product offerings to effectively assist customers and identify opportunities to enhance the customer experience.

Responsibilities & Expectations

  • Respond to Inquiries: Address customer questions via email
  • Triage Tickets: Escalate issues to appropriate teams
  • Create Tickets: Support engineering with ticket creation
  • Understand Product: Maintain deep product knowledge
  • Enhance Experience: Identify service improvement opportunities
💡 Not a match for these duties? Browse similar active Healthcare Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: 3+ years relevant experience
  • Clinical Experience: Healthcare environment background
  • Analytical Skills: Troubleshoot and test software
  • Communication Skills: Exceptional written ability
  • Technical Knowledge: B2B SaaS familiarity

Compensation & Benefits

The compensation for this role is $28.00 – $33.00/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Clinical Technical Support,” “B2B SaaS,” and “Customer Experience” appear in your past experience if applicable.
  • Highlight any specific experience you have with Prompt software.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Prompt Therapy Job Page

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