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by Chris Durst Sept. 4, 2025
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Aircall, an integrated customer communications and intelligence platform, has posted a Remote Customer Support Specialist job to their careers page.
In this role, you would work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. You would work closely with the company’s global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
Applicants should have excellent written and verbal communication skills; a technical aptitude; a strong curiosity (to investigate issues) and empathy (to build positive customer experiences); and the ability to multi-task across different tools and platforms. Experience in a SaaS B2B customer support role is a plus.
The posted pay rate is “$0 – $50,000 a year.” Glassdoor places it at $49,967. The company also offers a comprehensive benefits plan.
Following are excerpts from the Remote Customer Support Specialist job posting:
At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you’ll fit right in
About the team:
As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
Hours for this role will be Monday – Friday 9-6 PM EST.
Key responsibilities:
- Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
- How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and ideas to help our team continually improve
Qualifications:
- Experience in a SaaS B2B customer support role is a plus
- Excellent written and verbal communication skills
- Technical aptitude
- Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
- Ability to multi-task across different tools and platforms
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
Key traits we look for:
You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge!
We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it’s up to us to help provide the platform for learning, growing and building your career!
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us? – Compensation & Benefits
$0 – $50,000 a year
- Key moment to join Aircall in terms of growth and opportunities
- Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolitan & multi-cultural mindset
- Competitive salary package & equity
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, internet, and childcare reimbursements
- Generous parental leave policy
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
