by Rat Race Rebellion November 9, 2026
About HumanSignal
HumanSignal plays a pivotal role in the AI industry by providing real-world data solutions for companies developing AI models and products. With a focus on complex data collection, multimodal pipelines, and workflows, HumanSignal supports advanced machine learning teams with its enterprise platform, Label Studio, a leading open-source tool for data labeling and evaluation. The company collaborates with researchers to enhance AI capabilities, ensuring faster and more efficient AI product development.
This is a full-time, remote position involving global coordination and support for HumanSignal’s contractor workforce, primarily handling non-technical inquiries. The role includes rotating on-call coverage for critical issues, which means responding to urgent alerts within 15 minutes—not routinely answering phone calls. The specific alert and escalation methods are not stated.
What Your Day Will Look Like
Daily responsibilities include managing inbound contractor tickets related to payment and verification issues, serving as the primary contact for contractors, and coordinating across different teams to resolve issues. The role also involves monitoring requests on Discord, classifying ticket severity, and identifying opportunities for self-service or automation.
Responsibilities & Expectations
- Resolve Tickets: Manage contractor inquiries via Zendesk
- Coordinate Support: Serve as main contact for contractors
- Escalate Issues: Direct complex cases to appropriate teams
- Monitor Discord: Handle annotator requests effectively
- Classify Tickets: Apply severity levels to tickets
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Support Experience: Global or contractor workforce
- Communication Skills: Clear, professional writing
- Platform Proficiency: Zendesk and Discord
- Judgment Skills: Resolve or escalate issues
Compensation & Benefits
The compensation for this role is $55,000 – $70,000/yr..
- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- 8 Companies to Explore for Remote Jobs With Little to No Phone Work
- AI Jobs 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “contractor support,” “Zendesk,” and “data labeling” appear in your past experience if applicable.
- Highlight any specific experience you have with Label Studio.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.