OneSupport Has Raised Their Pay Rate — Work from Home Customer Care Roles – Benefits, No Degree Required


by Chris Durst    Sept. 16, 2020

OneSupport reached out to us today and asked that we let you know that they’ve raised their hourly rate to $12.

They  continue to hire from Alabama, Arizona, Arkansas, Colorado, Florida, Illinois, Kansas, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin.

Currently, they have two types of openings:

  • Client Support Representative
  • Sales Support Representative

Employees can also “select a competitive benefits package (health, dental, vision, life, 401k, paid time off).”

No certifications or degrees required for any of these roles.

Here’s what the company has to say about these roles:

Client Support Representative

Duties include:

  • Provide general support and light troubleshooting for clients
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives
  • Taking consecutive customer calls and talking for the duration of your shift minus any breaks
  • Typing 40+WPM frequently for the duration of your shift minus any breaks
  • Sitting or standing at work-station for the duration of your shift minus any breaks

Qualifications:

  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment”

Sales Support Representative

There is also an upselling requirement that could earn you commission on top of the base pay rate. If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent reading, written and verbal communication skills. The position requires regular attendance and punctuality.

Duties include:

  • Provide general support and light troubleshooting for clients
  • Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
  • Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls
  • Research required information using available resources
  • Follow provided processes and procedures
  • Identify and escalate priority issues per client specifications
  • Accurately process and record call transactions using the designated tracking software
  • Stay current with system information, changes and updates
  • Manage time effectively in order to obtain performance criteria objectives
  • Taking consecutive customer calls and talking for the duration of your shift minus any breaks
  • Typing 40+WPM frequently for the duration of your shift minus any breaks
  • Sitting or standing at work-station for the duration of your shift minus any breaks

Qualifications:

  • Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately with proper grammar
  • Interest in or experience with light or soft sales preferred
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Multitasking capabilities with ability to react quickly in a fast-paced environment


Click here for full details and to apply (select “Work at Home: Client Support Representative” or “Work at Home: Sales Support Representative” from the left column options). To see more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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